One-off · first step
Mapping
€4,900 one-off
- Risk mapping in six weeks
- 5 pilot interviews
- Credited against your following monthly fees when you continue with an annual contract within three months
Pilot at −50 %: we are now taking on our first customers
When an experienced expert leaves, their knowledge should not
When an expert retires or moves on, their tacit knowledge, everything that was never written down, walks out with them. Tarumo captures it in time: AI interviews the expert briefly and regularly, the expert approves the knowledge cards made from the answers, and from then on any employee gets the answer in the expert's own words.
The bearing is squealing on the rolling line. What do I do?
Published
“Order a new bearing as soon as the squeal starts. Delivery takes ten days, and the failure comes in about a week.”
Maintenance manager, recorded 3 Sep 2026
Tarumo in brief
- What
- An online service that captures experts' tacit knowledge as knowledge cards before they retire or move on.
- For whom
- Companies whose most important know-how lives in the heads of experienced experts, in areas such as maintenance, automation, purchasing and IT: medium and large companies, and small companies, for example at a change of ownership.
- Who
- Tarumo Oy, a Finnish company based in Karstula.
- Where the data is
- In the EU. We commit to keeping servers, database, backups, AI and speech recognition in the EU.
- Languages
- The user interface and interviews in Finnish and English.
- Status
- In its pilot phase. We are now taking on our first customers.
The problem
Your most important knowledge is not written down anywhere
Early warning signs on machines, workarounds for exceptions, supplier relationships, the quirks of old systems. It lives in people's heads, and a company usually notices the loss only when something stops.
“The gearbox squeals a week before the bearing fails. You can hear it on frosty mornings.”
“When the main contract falls through, I call a salesperson I know. He delivers in three days.”
“The nightly job crashes at the turn of the month. The fix command is only in my home directory.”
Illustrative examples. Yours will differ, but they are just as unwritten.
Why the usual ways of knowledge transfer fall short
- Asking people to document
- A busy expert does not write it down, and does not know what others do not know.
- Handover in the final months
- It starts too late, and the knowledge passes to just one person.
- Wiki or intranet
- It goes out of date, and cannot be found when it is needed.
- Consultant interviews
- An expensive one-off project whose result ends up in a report.
How it works
Identify, interview, approve, ask
An interview takes the expert about ten minutes at a time. The knowledge is recorded in their own words, and it stays under their control until they approve it.
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Identify
The Risk radar shows whose knowledge is at risk and when. A manager records the key people and their areas of expertise, and Tarumo works out where to start.
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Interview
The AI asks like an experienced mentor and follows up on general answers. The expert answers by typing or dictating, and can listen to the questions read aloud. The industry knowledge pack decides what is asked.
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Approve
The answers become a draft knowledge card. The expert approves, edits or rejects it. Only an approved card is published.
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Ask
Anyone asks in plain words and gets an answer in the expert's own words, with the source. If there is no answer, Tarumo says so instead of guessing.
The Risk radar shows the loss before it happens
- Each key person is a growth ring: the solid line is experience already captured, the dashed line is still only in their memory.
- You see the areas of expertise that only one person masters, ordered by departure date. That makes key-person risk visible before anyone has left.
- The interview pace thins out as more is captured: weekly, then every other week, finally monthly.
- The risk describes the loss of expertise, not anyone's performance.
Captured experience
Only in the person's memory
Rolling line mechanics Critical Sole expert
Example from fictional data.
Knowledge no AI knows
Knowledge that was never written down cannot be found by any AI
AI learns from what has been written. General language models know public information, and a company's own AI search only finds what is already in your documents. The warning signs and workarounds of your machines are written nowhere, so the AI can only answer from general knowledge.
General AI
Why does the gearbox on rolling line 2 squeal?
Answers from general knowledge: the squeal could come from lubrication, bearings or alignment.
Tarumo
Why does the gearbox on rolling line 2 squeal?
“The squeal starts a week before the bearing fails. Order a new bearing straight away, delivery takes ten days.”
Maintenance manager, approved 3 Sep 2026
Tarumo does not replace general AI; it gives it what has been written nowhere. The knowledge is recorded from the expert themselves, and answers rest only on cards they have approved, with the source. That is the difference from guessing.
Illustrative example from fictional data.
Trust
The knowledge stays with you, and the expert decides what is published
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The expert approves every card
Nothing is published without their approval. A card that has not been approved does not show up in search or in the AI's answers.
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Answers always have a source
The AI answers only from published cards and tells you whose words the answer comes from and when it was recorded.
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Data is processed in the EU
We commit to keeping servers, database, backups, AI and speech recognition in the EU. Subprocessors and locations are listed in the data processing agreement.
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Customers' data kept apart
Each organisation's data is kept separate, down to the database level. Approvals, changes and exports are written to a log.
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It measures knowledge, not people
Tarumo measures the risk of losing expertise. It does not score or compare employees.
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The interview belongs to the expert
Your organisation's administrators and managers cannot see interview answers, only the person interviewed can. They see the published knowledge cards.
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Audio is deleted
When dictation is on, audio is deleted 30 days after transcription by default. An organisation can shorten that or switch audio storage off entirely.
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The knowledge is yours
You can export the published knowledge cards at any time as Markdown and JSON files. Outdated information is replaced, not deleted: the version history stays.
Pricing
The price follows the number of key people, not users
People who only search and ask are always free. These are Tarumo's planned packages and the launch offers for our first customers. All prices exclude VAT.
Medium and large companies
You start with a one-off mapping. After that you continue on a monthly plan sized by the number of key people.
Standard
€790 / month
- Up to 15 key people
- Interviews and the knowledge base
- Search for all staff
- Real-time voice interview coming
Extended
€1,900 / month
- Up to 50 key people
- Real-time voice interview coming
- HR integration: Excel import and API
- HR system connectors (SAP, Visma, Sympa) and Entra sync coming
- Teams bot coming
- Single sign-on
Group coming
from €4,500 / month
- Unlimited key people
- Multiple sites and an API
- A named account manager
- Optional dedicated environment
Small companies
One departing person, or up to three key people. No separate mapping needed.
One-off
Handover
€1,490 one-off
- One departing person: three months of interviews, and the knowledge cards for their successor
- One year of read access
- Suits a change of ownership, for example
Small coming
€149 / month
- Up to 3 key people
- Self-service online, no mapping needed
Launch offers
For our first customers, as Tarumo starts.
- −50 % Pilot Off the chosen package's monthly price and additional key people, for up to 4 months. Pilot mapping €1,000.
- −33 % After the pilot On the package and additional key people for the first contract year when you continue from the pilot.
- −33 % Founding customers On the package and additional key people for the first year, the first 10 customers. Pilots are not counted among the 10.
- €3,000 Mapping The first 10 Mapping customers. List price €4,900.
The launch offers do not apply to the Handover (Siirto) package. Mapping is credited at the price paid; the pilot mapping is not credited. Condition: permission to use your name as a reference and feedback; use of the reference is agreed in writing.
Annual contract. Additional key person €45 / month.
FAQ
Questions about Tarumo
What is Tarumo?
Tarumo is an online service for companies that captures the tacit knowledge of experts who are retiring or changing jobs. AI interviews the expert briefly and regularly, the expert approves the knowledge cards made from the answers, and any employee then gets the answer in the expert's own words, with its source. Tarumo is developed by Tarumo Oy, a Finnish company.
What is tacit knowledge?
Tacit knowledge is know-how learned through experience that has never been written down: the early warning signs of machines, workarounds for exceptions, supplier relationships and the quirks of old systems. It is hard to document, because a busy expert does not write it down and does not know what others do not know. That is why it is easily lost when an experienced expert retires or changes jobs. Tarumo captures it by interviewing the expert and turning the answers into knowledge cards that the expert approves.
How is Tarumo different from a wiki, an intranet or a knowledge base?
A wiki holds only what someone has the time and remembers to write, and its content goes out of date. In Tarumo, AI asks the expert questions like an experienced mentor and follows up on general answers, so it also captures knowledge nobody would have thought to ask them to write down. Outdated information is replaced by a corrected version, and the version history stays.
How is Tarumo different from general AI such as ChatGPT or Copilot?
General language models know public information, and a company's own AI search finds only what is already written in its documents. They cannot find knowledge that was never written down, so they can only answer from general knowledge. Tarumo captures the knowledge from the expert, and its AI answers only from knowledge cards the expert has approved and names the source. If there is no answer, Tarumo says so instead of guessing.
Where is Tarumo's data stored?
In the EU. We commit to keeping servers, database, backups, AI and speech recognition in the EU, and subprocessors and locations are listed in the data processing agreement. Each customer organisation's data is kept separate, down to the database level.
Who can see the interview answers?
Only the person interviewed. Your organisation's administrators and managers cannot see interview answers. Others see only the knowledge cards the expert has approved for publication: a card that has not been approved does not show up in search or in the AI's answers.
Does Tarumo evaluate employees?
No. Tarumo measures the risk of losing expertise, not how people perform. It does not score or compare employees. The EU AI Act classifies AI used to evaluate or monitor workers' performance, or to make decisions about their employment, as high-risk. Tarumo does none of these. The Risk radar shows the areas of expertise that have only one expert, sorted by departure date.
How much does Tarumo cost?
The price follows the number of key people, and people who only search and ask are always free. The planned packages are Mapping at €4,900 one-off, Standard at €790 / month for up to 15 key people and Extended at €1,900 / month for up to 50 key people. For small companies, Handover costs €1,490 one-off for one departing person. Prices exclude VAT. Our first customers get launch offers: a pilot at 50 % off for up to four months, 33 % off the first year after the pilot and for the first 10 founding customers, and Mapping at €3,000 for the first 10.
Does Tarumo suit a small company or a change of ownership?
Yes. For small companies there is the Handover package: three months of interviews and knowledge cards from one departing person for their successor, plus a year of read access, for €1,490 as a one-off fee excluding VAT. It suits a change of ownership or a family succession, when the know-how of the owner or a key person must pass to whoever continues. No separate mapping is needed.
How long is the pilot and what does it take from us?
The pilot takes at most four months: mapping in weeks 1–2, then weekly interviews and finally a summary for management. During the pilot you pay half the chosen package's monthly price and of additional key people, and the pilot mapping costs €1,000. We need a list of key people and their departure dates, and a half-hour interview with the managers during mapping. An expert spends about ten minutes per interview.
Which languages does Tarumo support?
Finnish and English. The user interface and interviews work in both languages. The expert answers the interview by typing or dictating.
Can we take our data out of Tarumo?
Yes. You can export the published knowledge cards at any time as Markdown and JSON files. The knowledge is yours: outdated information is replaced, not deleted, so the version history stays.
Pilot
Join the pilot
Tarumo is in its pilot phase, and we are now taking on our first customers. The pilot takes at most four months. The aim is that you know whose knowledge is at risk, and the knowledge cards are in use. During the pilot you pay half the chosen package's monthly price and of additional key people, and the pilot mapping costs €1,000.
We need little from you: a list of key people and their departure dates, and a half-hour interview with the managers during mapping. Otherwise the work is done by the experts in their own ten-minute interviews. Pilot terms, including the use of the reference, are agreed in writing.
- Weeks 1–2: mapping Identify the key people and critical areas of expertise together with HR and the managers.
- From week 3: interviews 5–10 experts start weekly interviews. The first knowledge cards go into use.
- End of the pilot: summary A report for management and a plan for how to continue. The pilot takes at most 4 months.
Tell us briefly about your organisation and whose knowledge you would like to secure. Send a message with the form or by email. We reply by email.
Contact us
Tell us briefly about your organisation and whose knowledge you would like to secure. We reply by email, usually within two working days.